Choosing the right business rates advisor can save you time, money, and hassle. However, not all advisors operate with the same level of professionalism or integrity. Here's a guide to spotting red flags when selecting a business rates advisor to help you make an informed choice.
1. Overpromising Big Savings
Be cautious of advisors who guarantee large reductions without a thorough assessment of your property details. Legitimate firms rely on careful analysis, not empty promises. Advisors who submit inaccurate claims to the Valuation Office Agency (VOA) can leave you liable for penalties or increased rates bills.
Tip: Ask for evidence-based estimates supported by data and tailored to the specifics of your property. Avoid vague assurances or overly optimistic projections.
2. Lack of Professional Memberships
While anyone can claim to be a business rates expert, membership with respected bodies like the Royal Institution of Chartered Surveyors (RICS) signifies adherence to industry-leading standards. RICS-regulated firms must uphold strict codes of ethics, providing clients with confidence in their expertise and conduct.
Tip: Verify an advisor's professional memberships to ensure they are accountable to established regulatory bodies.
3. Long-Term Contracts with Hidden Costs
Some advisors use lengthy contracts with vague terms to lock clients into expensive and unnecessary obligations. These agreements may include hidden fees for inspections, travel, or additional services that were not clearly disclosed upfront.
Tip: Before signing, review contracts thoroughly for transparency about terms, fees, and commitments. Ensure there are no hidden costs or obligations that extend beyond the agreed service.
4. Upfront Fees and Pressure Tactics
Some advisors may demand large upfront payments or use high-pressure tactics to rush your decision. These methods often reflect poor business practices or hidden motives, prioritising their gain over your best interests.
Tip: Opt for no-win, no-fee services that offer clear, pressure-free explanations of fees and processes, allowing you the time to make an informed choice.
5. Lack of Transparency in Services
A reputable advisor provides a clear outline of their process, including how they manage your case, handle correspondence with the VOA, and approach appeals. Rogue agents, by contrast, often keep clients uninformed, making it difficult to track progress or verify their efforts.
Tip: Choose advisors who offer a detailed breakdown of their services, regular updates, and full transparency in communication. Staying informed ensures you can monitor their work effectively.
6. Unclear Complaints Procedure
A lack of a clear complaints process can indicate poor accountability and client care. RICS-regulated firms are required to maintain accessible and robust complaints handling procedures, ensuring any issues are resolved swiftly and fairly.
Tip: Verify that your advisor has a clear, accessible complaints procedure as part of their service. This guarantees accountability and reflects a commitment to client care.
Protect Yourself with the Right Advisor
Choosing a business rates advisor doesn’t have to be daunting. At CPA, we prioritise fairness, transparency, and exceptional client care. With our RICS-regulated status, no-saving no-fee policy, and proven track record of delivering significant savings, you can trust us to handle your business rates professionally and effectively.
Your Next Step: If you're looking for a reliable partner to manage your business rates, contact CPA today. Let’s navigate the complexities together, ensuring you only pay what you rightfully owe.