At Commercial Property Advisors (CPA), we believe that trust is built on transparency. In an industry where clients are often wary of hidden fees and unclear processes, we’ve made it our mission to provide complete clarity from start to finish. Here’s how we ensure that every interaction with CPA is straightforward, transparent, and stress-free.
1. Clear, Upfront Communication
The journey to business rates savings begins with understanding your case. That’s why our process starts with a free consultation. During this initial discussion, we’ll explain:
What we can do for you.
How our No-Saving, No-Fee model works.
The steps we’ll take to achieve savings.
We'll outline the process in plain terms, so you always know what to expect—no jargon, no confusion.
2. No Hidden Costs, Ever
One of the most common frustrations clients face with traditional consultants is unexpected charges. At CPA, our No-Saving, No-Fee model eliminates this concern entirely. You’ll only pay when savings are secured, and there are no additional fees hidden in the fine print.
What does this mean for you?
No upfront payments.
No surprise costs mid-case.
An invoice only after confirmed savings.
This structure ensures that your financial risk is reduced to zero, aligning our success with yours.
3. Regular Updates and Progress Reports
We believe in keeping you informed every step of the way. Once you engage our services, your dedicated account manager will act as your single point of contact, providing regular updates on:
The progress of your case.
Any findings or potential opportunities for savings.
Next steps and timelines.
This approach ensures you’re never left in the dark about what’s happening with your business rates appeal.
4. Transparent Documentation and Reporting
Our commitment to transparency extends to the documents and reports we share with you. At each stage, you’ll receive clear, comprehensive information, including:
Detailed breakdowns of any savings achieved.
Evidence and analysis used in appeals.
Comprehensive explanations of our findings.
These reports aren’t just for show—they’re designed to give you full confidence in the work we’re doing on your behalf.
5. Proactive Risk Assessments
Before we move forward with any appeal, our expert team conducts a thorough risk assessment to ensure there’s no chance of increasing your liability. If we don’t believe the appeal is worthwhile, we’ll tell you upfront.
This proactive approach reflects our commitment to acting in your best interest, not ours. You’ll never be pressured into taking unnecessary risks.
6. RICS-Regulated Standards
As a firm regulated by the Royal Institution of Chartered Surveyors (RICS), we adhere to the highest standards of professionalism and ethics. This ensures that every step of our process is conducted with integrity and transparency.
RICS accreditation also means:
Regular audits to maintain compliance.
Strict adherence to industry best practices.
Assurance that you’re working with trusted professionals.
7. Final Confirmation: Savings First, Payment Second
When your case concludes, we don’t just tell you how much we’ve saved—you’ll receive an official confirmation from the relevant authorities. Only then will we issue an invoice for our agreed commission, ensuring that you pay based solely on the actual savings achieved.
Why Transparency Matters
At CPA, transparency isn’t just a buzzword—it’s the foundation of how we do business. By providing clear communication, eliminating hidden fees, and adhering to RICS standards, we’ve built a reputation as a firm that clients can trust.
When you choose CPA, you’ll benefit from:
A fully transparent process.
Peace of mind at every stage.
Confidence in achieving results without surprises.
Experience the CPA Difference
If you’re looking for a partner who values clarity, fairness, and client success, CPA is here to help. You’ll benefit from:
A fully transparent process.
Peace of mind at every stage.
Confidence in achieving results without surprises.
Contact us today for a free consultation and let us guide you through a risk-free process to achieve significant savings on your business rates.
Phone: 0800 059 0996